tellows Caller ID & Block iPhone App Support

Hello fellow tellows app user,

Below you will find an overview of known app errors and their solution.

As far as other errors are concerned, please, use the contact form for further inquiries.

iphone App F.A.Q:

→ I received an unsoliceted call, but from which number?
Did you receive a call the tellows score rated as dubious and you would like to know from which number the call originated? Just open the contacts list and click the numbers score. The number that called will be highlighted in blue (only for the apps „tellows – Reverse Search“ and „tellows pro Caller ID“).

→ the score lists are not imported properly:
Due to the use of Exchange servers or CarDAV-Accounts, the synchronization of contact information leads to an error message while importing the score lists. You will find a detailed workaround here (only for the apps „tellows – Reverse Search“ and „tellows pro Caller ID“). The app „tellows Caller ID & Block“ will import all score lists to your internal phone storage and not to your contacts.

→ App cannot access the contacts list:
Please make sure to approve of the app’s access to the contacts list in your settings on data protection! Find a detailed explanation on how to change you settings here.

→ Import of score list takes aeons:
Running in iOS 6 the score list’s import is known to last up to a minute. During the import the app freezes (only for the apps „tellows – Reverse Search“ and „tellows pro Caller ID“).

For further problems, please use the following contact form:

Your Email Address (mandatory)

Your Name (mandatory)

Which iOS version do you use?

Which iPhone do you use?

Which tellows App are you using?

Since when does the error occur and did it work before?

Which tellows app version do you use? (in the app's number search you will find an "i" on the left top. After clicking on it the version will show at the bottom of the page)

Please describe the occurring error as detailed as possible. During which options (i.e. app start or import of numbers) do errors occur? (i.e. App crashes, score lists are not imported, etc). Please also send us the error message, if one is displayed.

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